This Privacy Policy ("Policy") outlines how True Hauler, Inc. ("we," "us," or "our") collects, uses, stores, and protects your personal information when you access or use our services, website, or platform (the "Platform"). This Policy applies to all users ("You" or "User") across all 50 U.S. states and is designed to comply with applicable federal, state, and local privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and other relevant regulations.
By using the Platform, you agree to the terms outlined in this Policy. If you do not agree with the terms of this Policy, you should not use the Platform.
1. Information We Collect
We collect personal and non-personal information to provide, maintain, and improve our services. The types of information we collect include:
1.1 Personal Information
Personal information refers to any data that identifies you as an individual, such as:
- Name
- Contact information (email address, phone number, mailing address)
- User profile information (username, password, and preferences)
- Payment details (credit card information, billing address)
- Driver's license or government-issued ID for verification purposes
- Photographs or biometric data (for identity verification, when applicable)
- Geolocation data (only as necessary for the functionality of our Platform)
1.2 Non-Personal Information
Non-personal information is data that does not directly identify you, such as:
- Device information (type of device, operating system, browser type)
- Log data (IP address, time and duration of access, pages viewed)
- Cookies and tracking technologies (for user behavior analysis and personalized experiences)
2. How We Use Your Information
True Hauler, Inc. uses your information for the following purposes:
2.1 Service Provision
- To provide, operate, and maintain the Platform
- To verify your identity and create a user profile
- To facilitate communications between users (drivers, brokers, etc.)
- To process payments and manage billing
- To respond to inquiries, requests, and customer support
2.2 Platform Improvement
- To analyze user behavior and trends to enhance the performance of our Platform
- To develop new features, services, and functionality based on user feedback
- To monitor for security breaches and fraudulent activities
2.3 Legal Compliance
- To comply with applicable laws, regulations, and legal processes
- To enforce our terms and conditions, protect our rights, and prevent misuse
- To comply with data retention requirements and any other legal obligations
3. Sharing and Disclosure of Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:
3.1 Service Providers
We may share your information with trusted third-party service providers (e.g., payment processors, cloud hosting services) who assist us in operating the Platform. These providers are contractually obligated to maintain the confidentiality and security of your personal information and may not use it for any purpose other than providing services to True Hauler, Inc.
3.2 Legal Requirements
We may disclose your information if required to do so by law, such as to:
- Comply with a legal obligation, subpoena, or government request
- Protect and defend the rights or property of True Hauler, Inc.
- Investigate or prevent illegal activities, including fraud or potential threats
3.3 Business Transfers
In the event of a merger, acquisition, sale, or transfer of assets, your information may be transferred to a third party. We will notify you if your personal information is transferred and becomes subject to a different privacy policy.
4. Data Security
We take reasonable and appropriate measures to protect the security and confidentiality of your personal information. These measures include:
- Encryption of sensitive data (e.g., payment information)
- Secure data storage in compliant data centers
- Access controls and multi-factor authentication
- Regular security audits and vulnerability assessments
Despite these efforts, no security system is impenetrable, and we cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.
6. Your Rights
Depending on your state of residence, you may have certain rights regarding your personal information, including:
6.1 Right to Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of this data in a portable format.
6.2 Right to Correction
You may request that we correct any inaccurate or incomplete personal information.
6.3 Right to Deletion
You can request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, ongoing investigations).
6.4 Right to Opt-Out of Sale of Personal Data
In certain states, including California, you have the right to opt out of the sale of your personal information. However, as stated, True Hauler, Inc. does not sell personal information.
6.5 Right to Non-Discrimination
You will not face discrimination or retaliation for exercising your privacy rights.
If you wish to exercise any of these rights, please contact us at privacy@truehauler.com. We may require you to verify your identity before processing your request.
7. Use of Cookies and Tracking Technologies
True Hauler, Inc. uses cookies and similar tracking technologies to personalize and improve your experience on our Platform. You can choose to disable cookies through your browser settings, but this may affect the functionality of the Platform.
8. Third-Party Links
Our Platform may contain links to third-party websites or services that are not operated or controlled by True Hauler, Inc. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party services you access through our Platform.
9. Children’s Privacy
True Hauler, Inc. does not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that we have collected personal information from a minor without parental consent, we will take steps to delete such information.
10. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our Platform, and we will notify you of significant changes. Your continued use of the Platform after such changes constitutes your acceptance of the revised Policy.
11. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
True Hauler, Inc.
Email: info@truehauler.com